Refund Policy
This policy covers refunds for Gem purchases, tournament entry fees, and any other transactions on EsportsChamp.
General Refund Position
All Gem purchases and virtual coin transactions are final and non-refundable unless a verified technical error occurred on our end, or a tournament was cancelled by the platform.
Gem Purchases (In-App Purchase)
Gems are purchased through Google Play Billing (via RevenueCat). Once a purchase is successfully processed and Gems are delivered to your account, the transaction is considered final.
- Gems delivered to your wallet are non-refundable
- Gems have no monetary value and cannot be converted to cash
- For billing issues raised through Google Play, Google's own refund policy applies — contact Google Play support directly for those disputes
- For platform-side issues (Gems purchased but not delivered), contact us at support@esportschamp.in within 48 hours of purchase
Tournament Entry Fees (Coins)
Coins used to enter tournaments are generally non-refundable. Exceptions are listed below.
✓ Automatic Coin Refund — Tournament Cancelled by Platform
If a tournament is cancelled by our admin team (insufficient players, technical failure, or emergency), all entry fees are automatically refunded to your coin wallet. No action required from you.
✓ Automatic Coin Refund — Multi-Stage Tournament (Leave Before Round 1)
In multi-stage bracket tournaments, you may leave before your Round 1 stage begins. When you leave, your slot is released and your entry fee is refunded to your coin wallet. Once Round 1 starts, leaving is not permitted and no refund is issued.
✗ No Refund — Player-Initiated (After Tournament Starts)
Once a tournament match has started, entry fees are forfeited. No-shows are disqualified and receive no refund.
✗ No Refund — Disqualification for Rule Violations
If you are disqualified for cheating, hacking, or other violations, your entry fee is forfeited.
Technical Error Refunds
If a verified technical error on our platform results in an incorrect charge or undelivered Gems/coins, we will make it right.
Eligible Errors
- Gem purchase processed via Google Play but Gems not credited within 24 hours
- Double deduction of coins for a single tournament registration
- Coins deducted for a tournament that failed to register you
- Platform error during coin earn event that caused incorrect credit
How to Report
- Contact support at support@esportschamp.in within 48 hours of the issue
- Include: your username, registered email, date/time of the issue, and a screenshot or transaction ID if available
- We investigate within 3–5 business days
- Approved refunds are credited as coins/gems to your wallet within 7–10 business days
Failed Payments
If your payment fails during a Gem purchase, no charge is applied and Gems are not credited.
- Any temporary hold placed by Google Play is released within 3–5 business days
- You will not see Gems in your wallet if the purchase failed
- Retry the purchase with a valid payment method or contact Google Play support
- If your account shows a Gem credit without a corresponding payment, contact us immediately
Dispute Resolution
Before initiating a chargeback with Google Play or your bank, please contact us first. Most billing issues can be resolved directly and quickly.
Chargeback Warning: Initiating chargebacks for legitimate purchases (not technical errors) will result in immediate account suspension and a permanent ban. We cooperate with Google Play in all chargeback investigations.
Refund Support
- Email: support@esportschamp.in
- Response Time: 3–12 hours
- Hours: Monday–Sunday, 10:00 AM – 10:00 PM IST
This Refund Policy is effective as of June 2026. We reserve the right to update this policy with appropriate notice.