💳Payment Policy

Refund Policy

This policy outlines our refund procedures for virtual coins and premium features on our gaming platform.

Important Refund Policy

All purchases of virtual coins are final and non-refundable unless a technical error occurs.

Non-Refundable Items

The following purchases are considered final and cannot be refunded:

  • Virtual Coins: All virtual coin packages once successfully delivered
  • Tournament Entry Fees: Coins used for tournament participation
  • Premium Features: Upgrades and premium subscriptions after activation
  • Cosmetic Items: Profile customizations and aesthetic purchases
  • Promotional Offers: Special deals and discounted packages

Why No Refunds?

Virtual coins have no monetary value and are consumed immediately upon use in tournaments and platform features. This policy ensures fair play and prevents abuse of the refund system.

Technical Error Refunds

Refunds are only provided in the following circumstances:

Eligible Technical Errors

  • Payment processed but virtual coins not delivered within 24 hours
  • Double charging due to system malfunction
  • Platform technical failure during coin purchase process
  • Unauthorized transactions due to payment gateway errors

Refund Process

  1. Report Issue: Contact support within 48 hours of the transaction
  2. Provide Evidence: Submit transaction ID, payment receipt, and account details
  3. Investigation: We review the issue within 3-5 business days
  4. Resolution: Approved refunds processed within 7-10 business days

Failed Payment Process

Automatic Refunds

If your payment fails or is declined:

  • No charge will be made to your payment method
  • Any temporary holds will be released within 3-5 business days
  • You will receive an email notification about the failed payment
  • Virtual coins will not be added to your account

What to Do

  • Check with your bank about payment method issues
  • Ensure sufficient funds are available
  • Try a different payment method
  • Contact our support team if issues persist

Dispute Resolution

Before Contacting Your Bank

If you believe you have been incorrectly charged:

  • Contact our support team first at support@esportschamp.in
  • Provide transaction details and explain the issue
  • Wait for our investigation before initiating chargebacks
  • Most issues can be resolved directly with our team

Chargeback Policy

Warning: Initiating chargebacks without contacting us first may result in account suspension. We will cooperate with legitimate disputes but reserve the right to ban accounts involved in fraudulent chargebacks.

Support Contact

For refund requests or payment issues:

Refund Support Team

  • Email: support@esportschamp.in
  • Response Time: 3-12 hours
  • Business Hours: Monday-Sunday, 10:00 AM - 10:00 PM IST

Required Information

When contacting support, please provide:

  • Transaction ID or receipt number
  • Account username and registered email
  • Date and time of purchase
  • Amount charged and payment method used
  • Detailed description of the issue

This Refund Policy is effective as of March 31, 2026. We reserve the right to update this policy at any time with appropriate notice to users.